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3rd Line IT Support Technician

Location: Oxford
Location Oxford
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Here at Ridge, we are pioneers in the Built Environment Consultancy industry where we continually expand our expertise and nurture our talent – with a focus on quality, innovation and growth. And due to this growth, we are now looking for a 3rd Line IT Support Technician to join our growing, dynamic Technology team. Our Technology team are fully committed to providing exceptional service by placing the users experience at the heart of everything they do, whilst creating a culture where you can thrive and do your best work.

Reporting to our Service Delivery Manager and based at our head office in Oxford, Woodstock, you will play a key role in delivering 3rd line, end user compute and Desktop Support to approx. 1350 users covering cutting edge hardware, software and infrastructure technologies. You will have the opportunity to combine both end-user support with 3rd Line/infrastructure support and system maintenance tasks ensuring a real diversity of duties.

The Role

  • Working with the entire Technology team including Service Desk, L2 and SAM/HAM team on escalated issues, support, major incident management and knowledge transfer
  • Resolving issues for Ridge in accordance with agreed procedures
  • Administer and maintain the Ridge network and infrastructure
  • Administer the VMware infrastructure and SANs
  • Monitor and troubleshoot server and network performance
  • Liaise with 3rd parties in regard to logging and resolving technical queries
  • Carry out 3rd line daily checks, reporting & resolving issues to the agreed procedure
  • Ensure DR systems are fully operational and business continuity plans are current and that there is secure access to key services and data from any location
  • Creation and maintenance of high-quality documentation, manuals and procedures
  • Take ownership of the lifecycle of customer’s software as defined by the Manager, ensuring new software and its subsequence updates are fully tested before entering the production environment
  • Proactively look at ways of making improvements in all areas of the client’s IT
  • Apply knowledge of Information Security to ensure all company data and systems are kept safe from threats
  • Attend and/or host regular status meetings with the team and management
  • Effectively communicate IT or any other relevant information to colleagues in a timely manner

Technical Skills

Essential understanding of:

  • Security Infrastructure
  • Cyber Security best practices
  • Windows Desktop environments, including the latest Windows Version
  • Windows Server OS
  • Microsoft 365 Cloud Platform
  • Networking systems and services
  • Virtualisation technologies such as VMware / Hyper-V
  • Information Security best practices
  • ITIL best practices
  • Backup and DR systems
  • On premise AD and Cloud Entra ID Environments
  • Understand Change Control
  • ITSM systems and excellent ticket management

As our 3rd Line IT Support Technician you will need to occasional travel to other Ridge sites throughout the UK and work the occasional evenings and weekends. A full UK driving license is essential

We are Ridge, a Built Environment Consultancy. We help our clients transform the quality and sustainability of the built environment.

Our 1,000+ people bring a vast range of skills, delivering a professional mindset, gritty discipline and a genuine passion to every one of the thousands of projects they undertake each year. They’re the foundation of our success - they drive our vision, embody our values and separate us from the competition.

Come and join us if you’re hungry to be part of an exceptional team - if you put quality first - if you’re motivated by ingenuity and if you’re always aspiring to be the very best.

Ridge core values 1. Quality and reliability Pressing for superior results - every time. 2. Agile and flexible Deep listening, a true understanding and workable, bespoke solutions in response. 3. Proactive and creative One step ahead, we dare to imagine a brighter world. 4. Entrepreneurial and dynamic Our inner spirit for learning, discovery and innovation inspires opportunities.

The benefits package we have put together for you supports every aspect of your life.

Annual
leave

A healthy holiday allowance that starts at 25 days pa, plus the option to buy, carry over or sell.

Community
spirit

You can take three volunteering days each year to spend time on causes close to your heart.

Mental
health

Mental Health First Aiders are here to support you, backed up by Unum’s Help@hand app.

Financial benefits

A path to peace of mind: life assurance, pension scheme and income protection.

Physical
wellbeing

Your health is a priority for us too, so we offer medical insurance, private GP access and discounted gym membership.

Flexible
working

Our flexible approach to hybrid working is there to suit you, your family and your team.

Career development

A pathway at Ridge that’s focused on your professional, personal or educational aspirations.

Extra
benefits

Performance bonus, car allowance and more based on your role - and progression.

We believe that everyone performs their best when they feel like they belong and can be their true selves at work. As an equal opportunities’ employer, we will support you to ensure you have everything you need to be successful and achieve your best in your career at Ridge. If you’d like to discuss accessibility, accommodations or adjustments during your application and selection process, please contact us at workwithus@ridge.co.uk and we will work with you to ensure you feel included and supported.

A polite note to Recruitment Agencies
We enjoy great relationships with our agency partners within our framework, and fully believe in the value of a blended approach to finding the best talent. However, we are recruiting for this role directly and aren’t seeking support from agency partners at this time – any unsolicited CV introductions won’t be honoured, and we won’t grant candidate ownerships on any introduction that you make for roles that haven’t been briefed and released to you by our Talent Acquisition team.

We are committed to nurturing strong partnerships within our agency framework, but there are occasions where we looking to enlist the help of others. If you would be interested in working with us in the future, please send a message to workwithus@ridge.co.uk, and we’ll reach out to you should there be an opportunity.

A polite note to recruitment agencies

We are recruiting for this role directly and aren’t seeking support from our agency partners. Any unsolicited CV introductions won’t be honoured, and we won’t grant candidate ownership on any introductions you make for roles that haven’t been briefed and released to you by our Talent Acquisition team.
If you are a recruitment agency who doesn’t currently work with Ridge but would like to, please send a message to workwithus@ridge.co.uk, and we’ll reach out to you should there be an opportunity.

We are recruiting for this role directly and aren’t seeking support from our agency partners. Any unsolicited CV introductions won’t be honoured, and we won’t grant candidate ownership on any introductions you make for roles that haven’t been briefed and released to you by our Talent Acquisition team.

If you are a recruitment agency who doesn’t currently work with Ridge but would like to, please send a message to workwithus@ridge.co.uk, and we’ll reach out to you should there be an opportunity.

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Closing

in X days

{Expiry}