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1st Line IT Support Technician

Location: Oxford
Location Oxford
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Here at Ridge, we are pioneers in the Built Environment Consultancy industry where we continually expand our expertise and nurture our talent – with a focus on quality, innovation and growth. And due to this growth, we are now looking for a 1st Line IT Support Technician to join our growing, dynamic Technology team. Our Technology team are fully committed to providing exceptional service by placing the users experience at the heart of everything they do, whilst creating a culture where you can thrive and do your best work.

Reporting to our Senior 2nd Line IT Support Technician and based at our head office in Oxford, Woodstock, you will play a key role in providing support to a diverse group of approx. 1350 users, responding to incidents and requests in line with company SLA’s. You’ll be part of a team that is the first point of contact for all IT queries submitted via telephone, self-service portal and walk-ups. You’ll deal with a variety of hardware, software, telephony and mobile device issues, and will have the opportunity to gain insight into infrastructure-based technology, making the move into a more technical environment as part of your personal development and growth in Ridge.

About you:

First and foremost, you’ll need to be interested in IT. You’ll be self-motivated, conscientious, methodical and organised, with the ability to liaise with customers at all levels of a business whilst always demonstrating excellent customer service. You’ll possess a logical approach to problem solving and be able to multitask.

Essential skills:

  • Basic troubleshooting experience of hardware, software, printers, and network connectivity issues
  • Knowledge of working with and supporting Microsoft Windows 10/11, Word, Excel, and PowerPoint
  • User account management using tools like Active Directory
  • Device setup and configuration, including laptops, desktops, and mobile devices
  • Excellent communication skills both verbal and written
  • Attention to detail and the ability to follow documented procedures.

We are Ridge, a Built Environment Consultancy. We help our clients transform the quality and sustainability of the built environment.

Our 1,400+ people bring a vast range of skills, delivering a professional mindset, gritty discipline and a genuine passion to every one of the thousands of projects they undertake each year. They’re the foundation of our success - they drive our vision, embody our values and separate us from the competition.

Come and join us if you’re hungry to be part of an exceptional team - if you put quality first - if you’re motivated by ingenuity and if you’re always aspiring to be the very best.

  • Quality
  • THE CORNERSTONE OF OUR BUSINESS.

From concept to execution, our work is driven by passion, technical expertise and an uncompromising commitment to excellence - delivering solutions that stand the test of time. We don’t need - or want - to be the biggest. Just the best.

  • Ingenuity
  • AS STANDARD.

We question assumptions and look beyond the obvious - applying technical depth and creativity to solve problems that matter. We find better ways today, then improve on them tomorrow.

  • Partnership
  • BUILT ON TRUST. GROWN OVER TIME.

Since 1946, strong relationships have shaped everything we do. We listen, challenge with care, and stay with you for the long haul - turning shared goals into lasting impact.

  • Aspiration
  • THE FIRE IN OUR BELLY.

We start with a vision - then push the boundaries of what’s possible. With bold ideas and a clear view of the future, we turn ambitions into meaningful outcomes.

The benefits package we have put together for you supports every aspect of your life.

Annual
leave

A healthy holiday allowance that starts at 25 days pa, plus the option to buy, carry over or sell.

Community
spirit

You can take three volunteering days each year to spend time on causes close to your heart.

Mental
health

Mental Health First Aiders are here to support you, backed up by Unum’s Help@hand app.

Financial benefits

A path to peace of mind: life assurance, pension scheme and income protection.

Physical
wellbeing

Your health is a priority for us too, so we offer medical insurance, private GP access and discounted gym membership.

Flexible
working

Our flexible approach to hybrid working is there to suit you, your family and your team.

Career development

A pathway at Ridge that’s focused on your professional, personal or educational aspirations.

Extra
benefits

Performance bonus, car allowance and more based on your role - and progression.

We believe that everyone performs their best when they feel like they belong and can be their true selves at work. As an equal opportunities’ employer, we will support you to ensure you have everything you need to be successful and achieve your best in your career at Ridge. If you’d like to discuss accessibility, accommodations or adjustments during your application and selection process, please contact us at workwithus@ridge.co.uk and we will work with you to ensure you feel included and supported.

A polite note to Recruitment Agencies
We enjoy great relationships with our agency partners within our framework, and fully believe in the value of a blended approach to finding the best talent. However, we are recruiting for this role directly and aren’t seeking support from agency partners at this time – any unsolicited CV introductions won’t be honoured, and we won’t grant candidate ownerships on any introduction that you make for roles that haven’t been briefed and released to you by our Talent Acquisition team.

We are committed to nurturing strong partnerships within our agency framework, but there are occasions where we looking to enlist the help of others. If you would be interested in working with us in the future, please send a message to workwithus@ridge.co.uk, and we’ll reach out to you should there be an opportunity.

A polite note to recruitment agencies

We are recruiting for this role directly and aren’t seeking support from our agency partners. Any unsolicited CV introductions won’t be honoured, and we won’t grant candidate ownership on any introductions you make for roles that haven’t been briefed and released to you by our Talent Acquisition team.
If you are a recruitment agency who doesn’t currently work with Ridge but would like to, please send a message to workwithus@ridge.co.uk, and we’ll reach out to you should there be an opportunity.

We are recruiting for this role directly and aren’t seeking support from our agency partners. Any unsolicited CV introductions won’t be honoured, and we won’t grant candidate ownership on any introductions you make for roles that haven’t been briefed and released to you by our Talent Acquisition team.

If you are a recruitment agency who doesn’t currently work with Ridge but would like to, please send a message to workwithus@ridge.co.uk, and we’ll reach out to you should there be an opportunity.

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