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Key Client Manager, Infrastructure

Location: London
Location London
Mergefield Title {Mergefield Value}
Mergefield Title {Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

As Key Client Manager, you will take a senior role in managing, developing and strengthening one of Ridge’s important infrastructure client relationships.

Your role will include:

  • Acting as a senior point of contact for a key infrastructure client, building trust across programme, commercial, technical and leadership stakeholders.
  • Working within the client programme to understand priorities, risks, decision points and future opportunities.
  • Growing the client account across Ridge’s multi-disciplinary services, including areas such as project and programme management, cost consultancy, commercial advice, engineering, sustainability, health and safety and specialist advisory services.
  • Coordinating Ridge teams around client needs, ensuring the right expertise is brought in at the right time.
  • Supporting business planning and account development activity, with a focus on long-term relationship growth rather than short-term transactions.
  • Leading and supporting multi-disciplinary teams working across the client programme.
  • Helping to identify future resourcing, capability and team growth needs as the relationship develops.
  • Working closely with the UK Head of Transport and wider Infrastructure leadership team to align client activity with Ridge’s wider growth plans.

This is a role for someone who is able to combine delivery credibility with commercial awareness. You will need to be comfortable operating inside a complex client environment, while also thinking clearly about how the relationship can develop over time.

What You’ll Be Working On

You will be working with a major infrastructure client, supporting a long-term partnership that is expected to involve complex programmes, senior stakeholder engagement and the coordination of multiple professional services.

The work may involve transport, energy, utilities, defence or related infrastructure activity. It is likely to include major projects, capital programmes, asset investment, delivery planning, commercial and programme considerations, technical advisory input and ongoing support across client priorities.

This role is not simply about maintaining a relationship. It is about understanding the client’s world properly: their pressures, their governance, their investment priorities, their internal stakeholders and the points at which Ridge can provide practical, useful support.

Infrastructure clients are often managing competing demands. They need to balance affordability, risk, resilience, public accountability, operational continuity and long-term performance. They need advisers who understand that complexity and can bring clear thinking rather than noise.

That is where Ridge is well placed. Our strength lies in connecting expertise across disciplines. We can support clients through technical, commercial, programme, sustainability, asset and delivery challenges, without looking at each issue in isolation.

Your role will be to help make that connection visible and valuable to the client.

About You

You are likely to be operating at Associate Partner, Associate Director or senior client leadership level within a consultancy, infrastructure organisation, delivery body, client-side programme team or related professional services environment.

You will bring:

  • Strong experience in key client management, account leadership or business management across infrastructure.
  • Exposure to sectors such as transport, energy, utilities, defence or major public infrastructure.
  • A track record of working within or alongside major capital programmes, large projects or complex client environments.
  • Good stakeholder engagement skills, with the ability to build confidence across senior, technical, commercial and operational audiences.
  • Experience growing client accounts across multiple services or disciplines.
  • The ability to lead and coordinate multi-disciplinary teams.
  • Commercial judgement and the ability to spot where a client need could become a meaningful opportunity.
  • A calm, professional and collaborative style, with the credibility to represent Ridge at senior level.

You do not need to have worked across every infrastructure sector. More important is your ability to understand complex clients, build trusted relationships and help shape a long-term account in a thoughtful and commercially sustainable way.

We are Ridge, a Built Environment Consultancy. We help our clients transform the quality and sustainability of the built environment.

Our 1,400+ people bring a vast range of skills, delivering a professional mindset, gritty discipline and a genuine passion to every one of the thousands of projects they undertake each year. They’re the foundation of our success - they drive our vision, embody our values and separate us from the competition.

Come and join us if you’re hungry to be part of an exceptional team - if you put quality first - if you’re motivated by ingenuity and if you’re always aspiring to be the very best.

  • Quality
  • THE CORNERSTONE OF OUR BUSINESS.

From concept to execution, our work is driven by passion, technical expertise and an uncompromising commitment to excellence - delivering solutions that stand the test of time. We don’t need - or want - to be the biggest. Just the best.

  • Ingenuity
  • AS STANDARD.

We question assumptions and look beyond the obvious - applying technical depth and creativity to solve problems that matter. We find better ways today, then improve on them tomorrow.

  • Partnership
  • BUILT ON TRUST. GROWN OVER TIME.

Since 1946, strong relationships have shaped everything we do. We listen, challenge with care, and stay with you for the long haul - turning shared goals into lasting impact.

  • Aspiration
  • THE FIRE IN OUR BELLY.

We start with a vision - then push the boundaries of what’s possible. With bold ideas and a clear view of the future, we turn ambitions into meaningful outcomes.

The benefits package we have put together for you supports every aspect of your life.

Annual
leave

A healthy holiday allowance that starts at 25 days pa, plus the option to buy, carry over or sell.

Community
spirit

You can take three volunteering days each year to spend time on causes close to your heart.

Mental
health

Mental Health First Aiders are here to support you, backed up by Unum’s Help@hand app.

Financial benefits

A path to peace of mind: life assurance, pension scheme and income protection.

Physical
wellbeing

Your health is a priority for us too, so we offer medical insurance, private GP access and discounted gym membership.

Flexible
working

Our flexible approach to hybrid working is there to suit you, your family and your team.

Career development

A pathway at Ridge that’s focused on your professional, personal or educational aspirations.

Extra
benefits

Performance bonus, car allowance and more based on your role - and progression.

We believe that everyone performs their best when they feel like they belong and can be their true selves at work. As an equal opportunities’ employer, we will support you to ensure you have everything you need to be successful and achieve your best in your career at Ridge. If you’d like to discuss accessibility, accommodations or adjustments during your application and selection process, please contact us at workwithus@ridge.co.uk and we will work with you to ensure you feel included and supported.

A polite note to Recruitment Agencies
We enjoy great relationships with our agency partners within our framework, and fully believe in the value of a blended approach to finding the best talent. However, we are recruiting for this role directly and aren’t seeking support from agency partners at this time – any unsolicited CV introductions won’t be honoured, and we won’t grant candidate ownerships on any introduction that you make for roles that haven’t been briefed and released to you by our Talent Acquisition team.

We are committed to nurturing strong partnerships within our agency framework, but there are occasions where we looking to enlist the help of others. If you would be interested in working with us in the future, please send a message to workwithus@ridge.co.uk, and we’ll reach out to you should there be an opportunity.

A polite note to recruitment agencies

We are recruiting for this role directly and aren’t seeking support from our agency partners. Any unsolicited CV introductions won’t be honoured, and we won’t grant candidate ownership on any introductions you make for roles that haven’t been briefed and released to you by our Talent Acquisition team.
If you are a recruitment agency who doesn’t currently work with Ridge but would like to, please send a message to workwithus@ridge.co.uk, and we’ll reach out to you should there be an opportunity.

We are recruiting for this role directly and aren’t seeking support from our agency partners. Any unsolicited CV introductions won’t be honoured, and we won’t grant candidate ownership on any introductions you make for roles that haven’t been briefed and released to you by our Talent Acquisition team.

If you are a recruitment agency who doesn’t currently work with Ridge but would like to, please send a message to workwithus@ridge.co.uk, and we’ll reach out to you should there be an opportunity.

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